Privacy policy
# Privacy Policy — Loop House
**Last updated: May 2026**
This Privacy Policy describes how Loop House ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from loophouse.com.au (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
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## Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date. We encourage you to review this Privacy Policy regularly.
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## How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
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## What Personal Information We Collect
### Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- **Basic contact details** including your name, address, phone number, and email address
- **Order information** including your name, billing address, shipping address, payment confirmation, email address, and phone number
- **Account information** including your username, password, and security questions
- **Shopping information** including the products you view, add to your cart, or purchase
- **Roaster suggestion information** including any roaster names, locations, and details you submit through our Suggest a Roaster form
- **Customer support information** including the information you choose to include in communications with us
Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
### Information We Collect Automatically
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
### Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- **Shopify** — who powers our online store and processes certain data on our behalf
- **Payment processors** — who collect payment information (e.g., credit or debit card information, billing address) to process your payment in order to fulfil your orders
- **Meta (Facebook & Instagram)** — through our advertising pixel, which helps us understand how users interact with our ads and website
- **Google** — through Google Search Console and related tools, which help us understand how users find our Site
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
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## How We Use Your Personal Information
**Providing Products and Services**
We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, send notifications related to your account and purchases, manage your account, arrange for shipping, and facilitate any returns or exchanges.
**Roaster Suggestions**
When you submit a roaster suggestion through our Suggest a Roaster form, we use that information to evaluate and potentially onboard new roasters to the Loop House platform. Suggestions may be shared internally with our team but will not be sold or disclosed to third parties.
**Marketing and Advertising**
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, and to show you advertisements for products or services on platforms including Meta (Facebook and Instagram). You may opt out of marketing communications at any time.
**Security and Fraud Prevention**
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you believe your account has been compromised, please contact us immediately at hello@loophouse.com.au.
**Communicating with You**
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
**Improving the Platform**
We may use aggregated, anonymised data to analyse trends, improve the Loop House platform, and better understand which roasters and products our community is most interested in.
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## Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services.
We also use the Meta Pixel on our Site to help us measure the effectiveness of our advertising and to show you relevant ads on Facebook and Instagram.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.
For more information about how Shopify uses Cookies, see [Shopify's Cookie Policy](https://www.shopify.com/legal/cookies).
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## How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- **Roasters on the Loop House platform** — we share your name, shipping address, and order details with the relevant roaster(s) in order to fulfil your order. Roasters are prohibited from using your personal information for their own marketing purposes under our Roaster Partnership Agreement.
- **Vendors and service providers** who perform services on our behalf (e.g., payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping)
- **Business and marketing partners**, including Shopify and Meta, to provide services and advertise to you
- **Legal and regulatory authorities**, where required by applicable law
- **In connection with a business transaction** such as a merger or sale of assets
We do not sell your personal information to third parties.
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## Roasters and Your Data
When you place an order on Loop House, your name, shipping address, and order details are shared with the relevant roaster(s) to fulfil your order. Loop House takes reasonable steps to ensure that roasters handle your personal information in accordance with applicable privacy laws and our Roaster Partnership Agreement, which prohibits roasters from using your information for unsolicited direct marketing.
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## User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
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## Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties, including our roaster partners. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites.
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## Children's Data
The Services are not intended to be used by children under the age of 18, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at hello@loophouse.com.au to request that it be deleted.
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## Security and Retention of Your Information
We take reasonable steps to protect your personal information from loss, theft, misuse, and unauthorised access. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
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## Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:
- **Right to Access / Know** — You may request access to personal information we hold about you
- **Right to Delete** — You may request that we delete personal information we hold about you
- **Right to Correct** — You may request that we correct inaccurate personal information
- **Right of Portability** — You may request a copy of your personal information
- **Restriction of Processing** — You may ask us to stop or restrict our processing of your personal information
- **Withdrawal of Consent** — Where we rely on consent to process your personal information, you may withdraw that consent
- **Managing Communication Preferences** — You may opt out of marketing emails at any time using the unsubscribe link in any email we send you
To exercise any of these rights, please contact us at hello@loophouse.com.au. We will not discriminate against you for exercising any of these rights.
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## Complaints
If you have complaints about how we process your personal information, please contact us at hello@loophouse.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at [oaic.gov.au](https://www.oaic.gov.au).
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## Contact Us
For any privacy-related questions, requests, or concerns, please contact us:
**Loop House**
Email: hello@loophouse.com.au
Website: loophouse.com.au
Instagram: @loophouse__
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*This privacy policy was last updated in May 2026. We recommend reviewing this policy periodically for any changes.*